Terms of Service

1. The Service

ClipTaro turns long videos into short clips: it downloads a video from a link you provide (or takes a file you upload), transcribes it, uses AI to suggest highlights, reframes and captions them, and lets you edit, export and publish the results.

2. Your account

You must be at least 13 years old (or the minimum age in your country) to use the Service. You are responsible for keeping access to your email account secure and for everything that happens under your account. Tell us at [email protected] if you suspect unauthorised use.

3. Your content and permissions

Only process videos you own or have permission to use. By submitting a link or uploading a file, you confirm that you have the rights needed to download, edit and republish that video, and that doing so doesn't infringe anyone's copyright, privacy or other rights, or the terms of the platform it is hosted on.

You keep all rights to your videos and the clips made from them. You give us a limited licence to store, process and transmit them only as needed to run the Service for you, including sending them to our AI and hosting providers and publishing them to accounts you connect.

We respond to valid copyright complaints. If you believe content processed through the Service infringes your rights, email [email protected] with the details and we will remove it and may suspend repeat infringers.

4. Acceptable use

You agree not to:

• process content that is illegal, sexually exploits minors, promotes violence or harassment, or infringes others' rights;
• process sexually explicit, pornographic, adult or otherwise NSFW (not safe for work) content, including nudity or sexual acts, whether or not it is legal where you are. We may remove such content and suspend the account;
• create multiple accounts to collect free credits, or resell access to the Service without our permission;
• attempt to break, overload, reverse-engineer or bypass the security or limits of the Service;
• use the Service to publish spam or misleading content to third-party platforms.

5. Third-party platforms

When you connect and publish to YouTube, TikTok or Facebook, you are also bound by their terms, including the YouTube Terms of Service. Those platforms decide whether to accept, show or remove your posts, and we are not responsible for their actions. How we handle data from these platforms is described in our Privacy Policy.

6. Credits, plans and payments

• Processing a video costs 1 credit per started minute of source video, charged when you start processing. Editing, re-rendering and exporting are free.
• If processing fails, the credits charged for it are returned automatically.
• Paid plans renew automatically each month or year until you cancel. You can cancel at any time to stop future renewals; credits already in your balance stay in your account.
• Payments are processed by Creem, our merchant of record, which may charge applicable taxes.
• Credits have no cash value and can't be transferred. Refunds are covered in section 7.
• We may change prices or plan features. Price changes apply from your next billing period and we will tell you in advance.

7. Refunds

• 7-day refund on unused purchases. Within 7 days of a payment (a new subscription, a renewal or a credit pack), you can ask for a full refund of that payment as long as you haven't used any credits since making it.
• Cancelling a subscription. You can cancel at any time from Settings → Plans & credits. Your plan stays active until the end of the period you've paid for; we don't refund partial periods.
• Failed processing. If a video can't be processed, the credits charged for it are returned to your balance automatically; you don't need to ask.
• Mistaken or duplicate charges are refunded in full.
• How to ask. Email [email protected] from your account's address with the date of the payment. Refunds are issued by Creem, our merchant of record, to the original payment method. A refunded subscription ends straight away, and the credits from a refunded payment are removed from your balance.
• Please contact us before opening a dispute with your bank; we'll answer within 3 business days. Creem's Buyer Terms also apply to your purchase, and nothing here limits rights you have under consumer law.

8. AI output

Highlights, transcripts, captions, titles and scores are generated automatically and can be inaccurate. Review clips before you publish them; you are responsible for what you publish.

9. Availability and changes

We work to keep the Service running but don't guarantee it will always be available or error-free, or that every video can be downloaded or processed. We may change, suspend or discontinue features at any time. We may delete source videos and rendered files after a period of time to manage storage, so keep your own copies of clips you want to keep.

10. Suspension and termination

You can stop using the Service at any time and ask us to delete your account at [email protected]. We may suspend or close accounts that break these terms or put the Service or other users at risk.

11. Disclaimer and limitation of liability

The Service is provided “as is” and “as available”, without warranties of any kind to the extent permitted by law. To the maximum extent permitted by law, ClipTaro is not liable for indirect, incidental or consequential damages, or for lost profits, data or audience, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

You agree to indemnify us against claims arising from content you process or publish through the Service or from your breach of these terms.

12. Governing law

These terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-law rules.

13. Changes to these terms

We may update these terms. If the changes are significant, we will let you know by email or in the app before they take effect. Continuing to use the Service after that means you accept the updated terms.

14. Contact

Questions about these terms: [email protected].